Records requests

Records requests are handled by the department itself, in person or by phone. There is no online request form yet.

How to ask for a record

Call or visit
Department office (records and general line): 229-567-2323
Non-emergency line: 229-567-0313
In person: 121 E Madison Ave, Ashburn, GA 31714
Hours: Mon – Fri, 8:00 – 5:00
Tell us what you need
Type of record (for example an incident or accident report), the date, the location, a report number if you have one, and the names involved.
Bring or provide
Please bring a government-issued photo ID if available, along with your full legal name, date of birth, and current address. If you have a case or incident number, bring that as well.
Get your copy
Once we confirm everything, you can pick it up in person or we can email it to you. We don’t take payments at the department.

Fee: No fee.
Typical response time: 3 to 5 business days. It may take longer depending on the request.
Payment: We don’t take payments at the police department.

To pay a citation, use the city’s payment portal (opens a new site). Courthouse questions about a ticket: call (229) 613-1188.